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Terms and Condition


The terms and conditions set out herein shall apply between the Company and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage, courier or delivery services (“the Services”) undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.

The Company requests a minimum of 10 hours’ notice for any online bookings. If you need taxi within next 10 hours, please call +44(0)1737668202 or 07756903081.

Jewel Cars Gatwick  Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Jewel cars Gatwick Ltd will not take responsibility for any passengers missing their flight if three hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Jewel Cars Gatwick Ltd accepts no responsibility for any missed flight due to this. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.

Jewel Cars Gatwick Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Jewel Cars Gatwick Ltd immediately.

Jewel Cars Gatwick Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.


Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 20 days of the event giving rise to the complaint.

In making a Booking via this website you must provide accurate details, It is your responsibility to ensure that your details are correct when you make a booking.

Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.

Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers are very helpful and are able to assist if the luggage is heavy.

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits. Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.

Jewel Cars uses their own transport but may provide subcontracted vehicles occasionally.

By supplying your email address you permit The Company to contact you via email, in return we promise never to supply your email to any third party. If there are any changes or variations including extra mileage on the journeys other than what were agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.

We reserve the right to change your vehicle or chauffeur at any time if necessary.

According to UK Government child/Infant are allowed to travel without Child/Infant Car seat in Taxi and Private Hire vehicles.

We will provide the required car child seats but in very few occasions it may not be possible. When the child seats are provided, our driver may not know how to use the car seats, or they may not have any clear instructions manual, hence passengers need to know how to use a car seats safely.

Every effort will be made by The Company to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.

Our Minicab / Chauffeur drivers will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

Airports Cars Service vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and The Company shall not be held responsible/liable for any loss/damage to such property.

The Company will keep a lost property book at their office, and will endeavor to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer. But passenger needs to collect them self or there will be full fare charge if driver needs to travel to the address alternatively passenger can use courier service of their choice.

The Company and its Minicab / Chauffeur drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the minicab / Chauffeur, the vehicle or any other passenger(s).

The Company maintains a strict non-smoking policy in all its vehicles.

Nothing contained in these terms and conditions can affect the Client’s statutory rights


4.1 It is a condition of this agreement that invoices shall be paid in full within 30 days of issue thereof. If any invoices remain unpaid within 30 days such outstanding invoices shall immediately become due and payable.

Without prejudice to the Company’s rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 4% per month until payment is received by the Company in respect thereof.

4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.

On journeys collecting from an airport, we do not charge for the first hours of waiting time after the plane has landed. Waiting time will be charged at £20/hr pro rata, regardless of reason, after the 1hour elapsed from the flight landing. Your booking may be subject to additional waiting time and car park charges.

The charge on your credit card statement will be shown as Jewel Cars.

We do not store credit card details.


We have the right to cancel any booking you make through our website. It could be for many reasons. eg; website bugs/glitch, wrong pricing, no availability or not covering that area regardless of any reasons. Any booking, if cancelled by us, you will get a 100% refund for your booking.


Jewel Cars Gatwick Ltd will accept any cancellation as long as 24 hours’ notice is provided. There will be a £10 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us. If you do not receive an email from Jewel Cars Gatwick Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 01737 668202


Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys. Regardless of any reason.

- All passengers are advised to have adequate travel insurance prior to booking. If you choose a pick up time for airport driver will pick you agreed time no matter how early you land. For delay flight we will adjust the pickup time. If flight is more than 3 hours late we may cancel your booking and issue you refund if we are not able to cover. You are responsible to choose the right vehicle for your journey if you not fit or have oversized luggage driver has the full right to refuse you and no refund will be given,

– If the journey cancelled within last 24hours Regardless of any reason before the journey commenced, No refund will be issued.

– All other circumstances where a refund may be possible should be addressed directly with Jewel Cars Gatwick  Ltd ‘s customer services.

Jewel Cars Gatwick Ltd does not accept any responsibility in any way for missed flights or any late pick up from pick up location or airport  for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. Regardless of any situation including if driver late, breakdown etc


All passengers are advised to have adequate travel insurance prior to booking.

Neither Jewel Cars nor Driver is responsible to you for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is your exclusive responsibility to have such goods insured in respect of such damage or loss.

The Company does not have insurance for goods or property (of whatsoever nature) in transit (in transit for other purposes of this clause being from the time the goods or property are collected by the Company up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by the Company.